Which services are most commonly provided by Employee Assistance Programs (EAPs)?

• A. Wellness programs and gym memberships
• B. Legal services only
• C. Individual assessments, referrals, and counseling services
• D. Childcare subsidies

Answer: (C)

EAPs are designed to help employees address personal or work-related problems through confidential, quick-access support, with a focus on assessment, counseling, and referrals. The most common services are an initial, confidential assessment to understand the employee’s concerns and determine appropriate next steps; short-term counseling to address issues like stress, anxiety, substance use, or relationship problems; and referrals to external resources or specialists for ongoing or more intensive care if needed. These three elements—assessment, counseling, and referrals—are the core components most often offered by EAPs, which is why this option best fits what EAPs typically provide.

Wellness programs and gym memberships are usually part of broader employee wellness initiatives rather than core EAP services. Legal services may be available through some programs, but they are not the primary focus of EAPs, and childcare subsidies are not typically part of EAP offerings.